Overview
To use translations for site and participant study materials, you must add the language at the study level. After a language is added, you can select which collection version includes translations.
Languages must be enabled for sites and participants, and complete translations must be added for the languages before they can be used.
- Study Languages: Defines which languages are available for the study.
- Site Languages: Enables translations for the site staff in Veeva eCOA.
- Participant Languages: Enables translations for patient-facing materials in MyVeeva for Patients.
Important: English (United States) is always the base study language. All translations are built from English (United States), and every source language must start as English (United States) before being translated.
How Languages Become Available
To configure a language to be displayed for a study for sites or participants, follow this workflow:
- Add Study Language: This step makes the language available to add for sites and participants, but does not set it as required.
- Configure Site and Participant Use: This configuration determines whether translations will be required for site staff and/or participants.
- Provide Translations: A collection cannot be approved until required translations are provided.
- Approve Collection Version: Approving the collection version makes the translated content available in Veeva eCOA and MyVeeva for Patients.
Study Languages and Translations
Adding a Study Language
- In Studio, open Study Settings and select the Study Languages tab.
- Select Add Language.
- Choose the languages that are required for your study. See the Available Languages appendix for a complete list of supported participant languages.
- Select Save.
Enabling a Language for Sites or Participants
Study languages are enabled for participants by default.
- Open the Collection and go to the Languages tab.
- If a language is available for sites, the Edit icon appears. Select the edit icon.
- In the modal, select whether the language is for:
- Patients only
- Sites only
- Patients and sites
- Select Update.
Once a site approves a collection that includes site or participant languages, the language becomes available for use at that site in Veeva eCOA (for site languages) and MyVeeva for Patients (for participant languages).
Managing Collection Languages and Translations
Checking Collection Languages and Translation Status
To see which languages are in use:
- Open a collection.
- Select the Collection tab.
- Select the Languages tab.
Adding or Excluding Languages in a Collection Version
- To add a language to the collection, ensure that the language is added in Study Settings, and turn on the Include in Version toggle in the Languages tab.
- To exclude a language, turn off the Include in Version toggle.
Note: Excluded languages are excluded from the collection document.
Providing Required Translations
Translations for included languages must be uploaded for required languages before you can start UAT.
To check translation progress:
- Open the Collection and go to the Languages tab.
- Review the Status column.
- No items translated: No translations uploaded.
- Partial count: Some translations have been uploaded. Hover over the count to see details in a tooltip.
For specific surveys:
- Select the Surveys tab.
- Check the Translated column.
Downloading and Uploading Translations
Download Translations or Untranslated Text
Open the Languages tab in the collection.
Select the Download Translations icon next to a language, and select one of the following options:
- Download All Translations: A JSON file containing all completed translations.
- Download Untranslated Text: A JSON file of untranslated content.
Uploading Translations
- Select Upload Translations in the Languages tab.
- Drag-and-drop or browse your computer and select the language JSON translation files.
- Select Upload. The system matches the files to the correct languages.
Removing a Study Language
You can only remove a study language if it has not been used in an approved collection:
- In the Study Settings tab, select the Study Languagestab.
- Select the Remove Language icon .
- Select Remove in the confirmation pop-up.
The language is removed.
Appendix: Available Languages
Veeva eCOA (Site)
Based on local regulations, Veeva supports the languages below for site users in the listed countries.
- Italy: Italian (Italy)
- Japan: Japanese (Japan)
- China: Simplified Chinese (China)
MyVeeva for Patients (Participants)
The following study languages are supported by MyVeeva for Patients:
- Afrikaans (South Africa)
- Assamese (India)
- Arabic (Israel)
- Bengali (India)
- Bokmål (Norway)
- Bulgarian (Bulgaria)
- Catalan (Spain)
- Chinese, Simplified (China)
- Chinese, Traditional (Hong Kong)
- Chinese, Traditional (Taiwan)
- Chinese (Singapore)
- Croatian (Croatia)
- Czech (Czechia)
- Danish (Denmark)
- Dutch (Netherlands)
- Dutch (Belgium)
- English (United States)
- English (Australia)
- English (Canada)
- English (Ireland)
- English (Israel)
- English (New Zealand)
- English (Singapore)
- English (South Africa)
- English (United Kingdom)
- Estonian (Estonia)
- Finnish (Finland)
- French (France)
- French (Belgium)
- French (Canada)
- French (Switzerland)
- German (Germany)
- German (Austria)
- German (Belgium)
- German (Switzerland)
- Greek (Greece)
- Gujarati (India)
- Italian (Italy)
- Italian (Switzerland)
- Japanese (Japan)
- Kannada (India)
- Korean (South Korea)
- Haitian Creole (Haiti)
- Hebrew (Israel)
- Hindi (India)
- Hungarian (Hungary)
- Lithuanian (Lithuania)
- Malay (Singapore)
- Malayalam (India)
- Marathi (India)
- Northern Sotho (South Africa)
- Odia (India)
- Polish (Poland)
- Portuguese (Brazil)
- Portuguese (Portugal)
- Punjabi (India)
- Russian (Estonia)
- Russian (Israel)
- Russian (Lithuania)
- Russian (Ukraine)
- Serbian, Latin (Serbia)
- Serbian, Cyrillic (Serbia)
- Spanish (Spain)
- Spanish (Argentina)
- Spanish (Chile)
- Spanish (Colombia)
- Spanish (Mexico)
- Spanish (Peru)
- Spanish (United States)
- Swedish (Sweden)
- Swedish (Finland)
- Tamil (India)
- Tamil (Singapore)
- Telugu (India)
- Thai (Thailand)
- Tswana (South Africa)
- Turkish (Turkey)
- Urdu (India)
- Ukrainian (Ukraine)
- Xhosa (South Africa)
- Zulu (South Africa)